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Literacy Volunteers of Coconino County

Listing Last Update: March 28, 2018


2500 N. Rose St.
Ste. 102
Flagstaff, AZ 86004

Primary Contact

Dianna Sanchez

(928) 556-0313

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Educational services

  • To read and write better
  • To find a family literacy program
  • To help my child learn
  • To study for my high school equivalency exam
  • To learn English
  • To improve my math skills
  • To improve my technology skills
  • To become a U.S. citizen

Instruction Type

  • Classroom
  • Computer
  • Family literacy program
  • Instruction in Spanish

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Program Overview

Literacy Programming
1. One-to-one tutoring: In 2009, we made over 150 matches
between learners and volunteer tutors and still had a substantial waiting list. As a result, in February 2010 we expanded our classes, incorporated personalized and focused recruitment efforts, and created a drop-in and guided one-to-one option at TLC. Learners who participated in the previous one-to-one
program averaged about 3 learning hours per month, whereas learners who chose to utilize multiple program options logged between 10-20 learning hours per month. Each year we serve around 300 learners. Most of our learners take advantage of the convenience and the social benefits associated with literacy
learning in small groups, and many participate in multiple program options. We continue to offer one-to-one tutoring, more specifically to our Basic Literacy Learners (BLLs), those learners who are native English speakers, who often have reading disabilities, with reading levels between 1st and 7th grade levels.
BLL's often require personalized attention to work on short and long term goals, such as preparing for a job interview, understanding computer basics, negotiating a medical crisis or studying for certification at work. English Language Learners (ELLs) can also be matched one-to-one to complete a
short-term goal, such as focused practice for an upcoming citizenship test or assistance in studying for a driving test which could facilitate employment advancement.

2. Drop-in tutoring: Our Drop-In tutoring lab is staffed by
6-15 volunteers per week and is currently open to our learners three days a week from 3-7pm. This format is popular with volunteers and learners alike. No appointments are required by learners; they can show up when their work and life schedule permits and receive on-the-spot tutoring for specific and goal-related literacy needs.

3a. Center Classes: We offer a variety of classes at TLC
including Pre-GED Math, Reading and Writing, Citizenship, Computer Literacy, Conversation, Health Literacy, Film Literacy, American Culture, and Pronunciation. These classes vary depending on learner demand and most are on a semester basis. When learner schedules necessitate it, we offer classes on Monday and Friday evenings in addition to our regularly scheduled Tuesday through Thursday classes. Center classes are usually geared toward English Language Learners; however our Pre-GED and Computer Literacy classes are often
attended by our Basic Literacy Learners as well as our English Language Learners.

3b. Community Classes: English as a Second Language classes
are offered at a variety of off-site locations from year to year in order to include learners who may not have access, time or money to travel far from their residential areas. We provide regular classes for the Flagstaff Unified School District at their Family Resource Center, instructing parents of school-age children. We also offer classes at Kinsey Elementary school for parents who need assistance with English. Many of these learners also come to TLC to log additional hours and participate in our onsite tutoring and/or onsite classes.

4. Partnership for Literacy Rehabilitation (PLR): In November 2011, we expanded our services to offer literacy and language instruction for a vulnerable and underserved population: incarcerated and newly released adults. In a year's time, we serve between 100-200 incarcerated males. In partnership
with the Coconino County Detention Facility, we became the first outside programming in our jail's Northern Arizona Education and Re-entry Program. Since April of 2013 we have have offered literacy classes twice a week for a total of 4 hours. These classes include employment literacy specifically related to ex-offenders as well as general literacy skill development, vocabulary, grammar, and creative expression through poetry and literature. While tutoring, we consistently encourage adults to continue their literacy instruction upon release. At our
facility, The Literacy Center, we already serve those non-violent offenders who are referred by adult probation, allowing adults to either register to be a learner or train to become a tutor in exchange for community restitution hours.

5. 2015-2016 Family Literacy Collaboration (pilot project): In September 2015 we started a collaborative parenting education course with the Transformative Learning Center through the Coconino County Education Education Service Agency, the EmPACT program (pre-school) at Killip Elementary School, the Flagstaff Cooperative Preschool, and the Flagstaff Unified School District. Participating families receive free preschool and attend a series of parenting and family literacy classes over the course of the school year. TLC will teach 7 family literacy
lessons during the pilot. This project is still in the early stages but through this work we have evidence that there is a huge demand for family literacy services, in addition to adult learning programs.

Mission Statement

The mission of Literacy Volunteers of Coconino County is to increase the basic English language and literacy skills of adults, teens, and families in order to improve the quality of personal, economic and community life for all. Professionally trained volunteers carry out our mission at The Literacy Center and in the community.

Hours of operation: T-Th from 11-7 and M and F by appointment

Program Status: